FAQ'S

We know choosing the right wig or extensions is a big decision. Here are answers to our most common questions to help guide your Inner Hair experience.

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What sets Inner Hair apart from other wig and extension brands?

At Inner Hair, we stand out with our commitment to luxury, precision, and personalization. Our products are meticulously crafted using the finest materials, ensuring longevity, natural beauty, and a flawless fit. We prioritize your unique style and offer a range of premium options to suit every preference.

Are Inner Hair products made with real human hair?

Absolutely. At Inner Hair, we exclusively use 100% real human hair. Our RAW bundles are sourced directly from single Southeast Asian donors, ensuring natural texture, longevity, and premium quality. This commitment ensures a natural look, easy styling, and unmatched quality. Embrace the authenticity of Inner Hair and experience the luxury of genuine human hair.

Can I style and color Inner Hair products?

Yes, you can! Inner Hair products are made to be versatile. Feel free to style, curl, straighten, and even color your hair extensions and wigs. Treat them as you would your natural hair, but keep in mind that excessive heat or chemical treatments may affect their lifespan.

How do I choose the right product for me?

We understand that finding the perfect match is crucial. Explore our product descriptions, and refer to our comprehensive guide on selecting the right texture, length, and type of extension or wig for your desired look. For personalized assistance, reach out to our expert team, and we'll be delighted to help you make the best choice.

Can I wash and care for my Inner Hair products like natural hair?

Yes, you can. We recommend using mild, sulfate-free shampoos and conditioners. Treat your Inner Hair products with care, detangling gently and allowing them to air dry. Detailed care instructions are provided with each purchase to ensure the longevity and vibrancy of your extensions or wigs.

How long do Inner Hair products typically last?

The lifespan of our products depends on various factors, including the care they receive and the frequency of use. With proper care, RAW SEA bundles can last 3+ years. Wigs and units may vary depending on use and maintenance.

Can I return or exchange my Inner Hair product?

We want you to be absolutely satisfied with your Inner Hair experience. Check our return and exchange policy for detailed information on how to initiate a return or exchange. Feel free to contact our customer service team for any assistance or clarification.

Are preorder items refundable?

All preorder purchases are final sale. Because inventory is ordered specifically for you, we are unable to cancel, modify, or refund preorder items.

What are your shipping times?

Processing Time: All orders require 1–2 business days for payment and address verification.

RAW Bundles, Closures & Frontals: Ship in 5–10 business days.

Custom Wigs: 10–20 business days depending on construction time.

Ready-to-Ship Items: Ship in 3–5 business days.

Shipping times do not include UPS delivery time.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the designated courier service.

Do you offer customization services for wigs?

Absolutely! Inner Hair takes pride in offering personalized services. Contact our customer support team to discuss customization options, including color, length, and style, to create a truly unique piece tailored to your preferences.

How can I get in touch with Inner Hair for additional assistance?

We're here for you! Feel free to reach out to our customer support team via email at contact@innerhair.co or through our Contact Us page on the website. We strive to respond promptly and ensure your Inner Hair experience is nothing short of extraordinary.